We stand behind our products, and we want you to love them as much as we do, but if they arrive to you in poor condition, or if the product is otherwise unfit for consumption, we will give you a full refund within 60 days of your original purchase.
But wait, there's more good news! The 20% of your purchase that went towards supporting positive climate action and supporting our charities will stay where it is. Don't worry, YOU get this money back, but as an act of good faith, we will fund the donation on your behalf.
Please keep the following in mind:
- We do not require that you return the product
- The money will be refunded to the original payment method
- Credit card payments may take 5 to 10 business days to show up on your credit card statement
If you need further assistance, feel free to reach out to us at firstname.lastname@example.org.
Thank you for your continued support.
Stay strong, for life.
Do we need legal wordings here to cover our bases? Are we opening ourselves up to loop holes and other issues if this isn't rock solid?
We could pivot this to fit any/all of freshness/satisfaction/money-back guarantee, or we could keep it as one all-encompassing guarantee (i.e. 4VIDA Guarantee)